Chatbot Intelligent Routing
Chatbot maps each conversation to a particular department/group. You can create departments based on team, skills, products and more.
Chatbot can be designed to handover a chat to a human-agent once it reaches a logical point with-in the conversation. This helps you to get best of both the worlds, optimize your cost and easily scale when required.
Chatbot has the ability to transfer the chat depending on the current conversation to the right department. The internal algorithm takes care of assigning the right agent to the chat.