Measure Customer Satisfaction (C-SAT) Rating for Agents
All Chatbot Features > Chatbot Feedback (C-SAT)
Customer Satisfaction Rating
Measure Performance by collecting Customer Satisfaction Rating from Chatbot and Agents conversations. Customer Satisfaction Rating is collected on a scale of 1-5 stars and customer also has a provision to provide detail information.
The feedback form is presented to the customer in the language of the ongoing chat. Chatbot automatically collects feedback if customers have completed at least one conversation.
Customer Satisfaction Rating Report
The tabular report provides a quick snapshot of total feedback received with average rating and availability of additional comments from customer. The RAW report is available for deep analysis of the data points in an easier way.
Measure Customer Satisfaction (C-SAT) Rating for Agents

Copyright 2017-2020 © AmplifyReach Solutions Private Limited. All right Reserved. Contact Us
Disclaimer: All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.