Make Chatbot Aware of the FAQs
Chatbot can be easily made aware of all the knowledge base articles and FAQs. This can be simply provided to the Chatbot using an excel file. There is no additional training required.
Enable the FAQ for your deployment
You can enabled multiple FAQ sets for your deployment or combination of FAQs for different deployment.
Customer can ask question even in between an conversation
Chatbot has the ability to distinguish between FAQ and active task. This allows the customer even to ask an FAQ question in between a conversation and Chatbot instantly answers the FAQ.
If there are multiple matches for the FAQ questions from the customer, Chatbot intelligently presents multiple matches. Chatbot uses a combination of algorithms to optimize and increase the accuracy of the answers provided.