Offline agent node acts a fallback in a situation where chatbot tries to handover a conversation to an agent when all the agents are offline.
Offline agent node can be used to collect contact information from the visitor, which can be stored in the CRM system using Trigger.
Tip: Trigger can be combined with intent, input parameters, message and offline agent type nodes.
Node name should resonate to the message that would be displayed to the user.
Add the relevant information that you would like to show the end user. You can configure multiple responses using the Chatbot Personality Messaging feature.
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