This report provides the details of Live Human Agents Login Activity using Live Chat Software.
All the data shown for Login Activity are with respect to the Department and Date filter
All the defined departments are available as part of this filter. All Live Chat Software Human Agents are mapped to Department.
Select the date range, please note that the date range can’t be more than 1 month..
|Agent ID||Unique id of each agent|
|Agent Name||Name of the Live Human Agent using Live Chat Software|
|Agent Nick Name||Nickname of the Live Human Agent using Live Chat Software|
|Agent Email||Live Human Agent’s E-Mail|
|Event||There are four event Login, Logout, Online & Offline.|
|Status||This is the status of Agent Availability for Chat during the Event. There are two status ONLINE, OFFLINE.|
|Timestamp||Timestamp for event|
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